ATO Contacts

The Tax Office has many points of contact.

SMS and Email

The Tax Office does not routinely supply an email address for general queries, but may contact you for the purpose of dealing with specific matters, or to disseminate information.

The Tax Office warn against clicking on links contained in emails purporting to come from the Tax Office. Current SMS and email activities are described here.

Tax Office website

For a list of contact modes and details, see the Tax Office website contacts.

Voice recognition

The Tax Office has implemented a voice recognition function which can help to speed up the authentication process whenever you contact them by phone. The setup function for voice authentication has been included in the ATO app.

Mailing addresses for paper form lodgments

The general addresses for tax return lodgments or general correspondence are listed here.

For general tax return lodgement requirements, see here.

Note also that mailing addresses of the Taxation division specifically responsible will often be specified on individual forms for paper lodgment (e.g. BAS forms). To avoid delays it is obviously preferable to use specific addresses where they are made available.

Checking Tax Return Progress

Individuals – go here

Contact the Tax Office by telephone

Telephone contacts for various purposes are listed here.

Early engagement when seeking advice

The Tax Office provides mechanisms for early engagement when seeking advice, based around entity type and subject matter. Visit the Tax Office’s page here for details.

Facebook and Twitter

For quick answers to queries of a generic nature, a (usually very fast) response during business hours is provided from the Tax Office’s social media section.

Twitter handle: @ato_gov_au

Facebook: www.facebook.com/atogovau

Note these channels are not private, and are therefore not suitable for the kind of queries which would require you to disclose or discuss personally specific information. For such queries you will be asked to call in.

Complaints about the Tax Office

Information about lodging a complaint against the Tax Office is provided here.

Phoenix Hotline for workers and small businesses

Employees, creditors, competing businesses and the general public can confidentially provide information or report their concerns about possible phoenix behaviour by calling the Phoenix Hotline on 1800 807 875 or online at ATO website phoenix taskforce. Email contact is also available.

Disclosures fall within available privacy and whistleblower protections.

Report fraud, tax evasion, a tax planning scheme

Start here. Email contact available.

Report Unpaid Super Contributions From An Employer

Start here

Tax agent phone services and Fast Key Code

This service is not for taxpayers. An RAN and POI are required to enable access.
The tax agent phone services (Fast Key Code) guide provides the right phone number for the topic of enquiry. The Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu. See Tax Professionals Services.

Technical Help Desk

For technical issues regarding online systems: see here

This page was last modified 2025-04-10