The Tax Office has an assortment of contact media and addresses for different purposes. This page has a few sign posts which might help to short-cut your search.
Note that the Tax Office does not supply an email address for general queries or transactions.
Access using voice recognition
The Tax Office has implemented a voice recognition function which can help to speed up the authentication process whenever you contact them by phone. The setup function for voice authentication has been included in the ATO app. See media release here and here’s a link to the ATO App.
Mailing addresses for paper form lodgments
The general addresses for tax return lodgments or general correspondence are listed here.
For general tax return lodgement requirements, see here.
Note also that mailing addresses of the Taxation division specifically responsible will often be specified on individual forms for paper lodgment (e.g. BAS forms). To avoid delays it is obviously preferable to use specific addresses where they are made available.
Checking Tax Return Progress
Contact the Tax Office by Telephone
Telephone contacts for various purposes are listed here.
Early engagement when seeking advice – callback request
The Tax Office provides a contact form to request a call back from a subject matter expert in order to resolve complex tax queries that you have been unable to resolve online or by phone.
Tax Office Social Media
For quick answers to queries of a generic nature, a (usually very fast) response during business hours is provided from the Tax Office’s social media section.
Twitter handle: @ato_gov_au
Note these channels are not private, and are therefore not suitable for specific queries of the kind which would require you to discuss personally specific information. For such queries you will be asked to call in.
The Tax Office does not supply an email address for general queries or transactions.
Live chat (for myTax and Small business assist)
The live chat service is currently only available for users of myTax or Small business assist. See how to access this service here.
Tax Office street-front locations
The physical locations of Tax Office shopfronts are listed here.
Tax Office website index
For other contact modes and details, see the Tax Office website contacts index here.
Information about lodging a complaint against the Tax Office is provided here.
Phoenix Hotline for workers and small businesses
Employees, creditors, competing businesses and the general public can confidentially provide information or report their concerns about possible phoenix behaviour by calling the Phoenix Hotline on 1800 807 875 or online at the ATO website. Disclosures fall within available privacy and whistleblower protections.
Report fraud, tax evasion, a tax planning scheme or unpaid super
Tax agent phone services and Fast Key Code
This service is not for taxpayers. An RAN and POI are required to enable access.
The tax agent phone services (Fast Key Code) guide provides the right phone number for the topic of enquiry. The Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu. See Tax Professionals Services.
This page was last modified 2018-08-03